Therefore, we selected five goals to be further investigated in our literature review. Firstly, we were interested in the objectives for implementing chatbots in education (Goal 1), as the relevance of chatbots for applications within education seems to be not clearly delineated. Secondly, we aim to explore the pedagogical roles of chatbots in the existing literature (Goal 2) to understand how chatbots can take over tasks from teachers.

• Chatbots can provide students with personalized learning experiences that are tailored to their individual needs.
• Several studies have found that educational chatbots improve students’ learning experience.
• If you are offering some rare courses at pocket-friendly prices, more students are expected to join.
• Chatbots, also known as conversational agents, enable the interaction of humans with computers through natural language, by applying the technology of natural language processing (NLP) (Bradeško & Mladenić, 2012).
• Every student has a different learning pace and so they require personalized sessions where they can be at their own tempo.

A chatbot in the education industry is an AI-powered virtual assistant designed to interact with students, teachers, and other stakeholders in the educational ecosystem. Using advanced Conversational AI and Generative AI technologies, chatbots can engage in natural language conversations, providing personalized support and delivering relevant information on various educational topics. AI and chatbots have a huge potential to transform the way students interact with learning.

Streamlined Application Process

To understand and underline the current need for research in the use of chatbots in education, we first examined the existing literature, focusing on comprehensive literature reviews. By looking at research questions in these literature reviews, we identified 21 different research topics and extracted findings accordingly. To structure research topics and findings in a comprehensible way, a three-stage clustering process was applied. While the first stage consisted of coding research topics by keywords, the second stage was applied to form overarching research categories (Table 1).

The purpose of these assessments is to understand how well the students have grasped a particular topic. Education chatbots aid the admissions process in many ways —decrease student drop-offs, shorter response times, automated follow-up reminders, and faster query resolution. Let’s take a look at how you can use education chatbots to collect and disseminate information faster. Given these results, we can summarize four major implementing objectives for chatbots. Of these, Skill Improvement is the most popular objective, constituting around one-third of publications (32%).

The Impact of Chatbots on Education: A Look Ahead

This way students get a free environment to come forward and get a clearer view. AI chatbot for education handles the task and plans the course schedule according to the time slot of both the students and the teachers. It gathers all the relevant information and plans the course accordingly to support timely completion and regular interactions.

Making up a quarter of all publications, Efficiency of Education is the second most popular objective (25%), while addressing Students’ Motivation and Availability of Education are third (13%) and fourth (11%), respectively. Other objectives also make up a substantial amount of these publications (19%), although they were too diverse to categorize in a uniform way. Examples of these are inclusivity (Heo and Lee, 2019) or the promotion of student teacher interactions (Mendoza et al., 2020).

What are educational chatbots?

Therefore, one group pretest–posttest design was applied for both groups in measuring learning outcomes, except for learning performance and perception of learning which only used the post-test design. The EC is usually deployed for the treatment class one day before the class except for EC6 and EC10, which were deployed during the class. Such a strategy was used to ensure that the instructor could guide the students the next day if there were any issues. The teaching and learning in both classes are identical, wherein the students are required to design and develop a multimedia-based instructional tool that is deemed their course project. Students independently choose their group mates and work as a group to fulfill their project tasks. Moreover, both classes were also managed through the institution’s learning management system to distribute notes, attendance, and submission of assignments.

Keeping your students engaged is the only way to make your students trust and follow you. Students these days look for several courses before going for one and so it is essential to provide them with the best. Even if you are providing the best quality education, they need regular interaction and activities to keep them engaged and tied with the institute. So, it is better to design and prioritize the chatbot for education accordingly. Including friendly conversations and entering, related questions will help receive better feedback and work for the desired results. That programmers would need to add data from the conversation to an ongoing dataset building throughout time is expected.

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To cater to the needs of every student in terms of complex topics or subjects, chatbots can customize the learning plan and make sure that students gain maximum knowledge – in the classroom and even outside. Moreover, according to Cunningham-Nelson et al. (2019), one of the key benefits of EC is that Chatbot for Education it can support a large number of users simultaneously, which is undeniably an added advantage as it reduces instructors’ workload. Colace et al. (2018) describe ECs as instrumental when dealing with multiple students, especially testing behavior, keeping track of progress, and assigning tasks.

All you need to do is book a free demo and our expert team will walk you through the entire process and help you get started right away. At Kommunicate, we are envisioning a world-beating customer support solution to empower the new era of customer support. We would love to have you on board to have a first-hand experience of Kommunicate.

Answer to Research Questions

Juji powers cognitive AI assistants in the form of chatbots to engage each prospective or existing student in a two-way conversation at scale. These chatbots learn as they go, which means they need massive amounts of data to become better. The more you interact with the bot, the better it deals with you, your voice, and your queries.

This study focuses on the conceptual principles that led to the chatbot’s design. CSUN’s relies on a standard SMS text format, making it compatible with Android phones and iPhones, which more than 50 percent of the school’s students use, according to a campus survey. With BotCore’s chatbot, you can revamp your current teaching model and enhance the overall campus experience for your students.

Advanced Bots Still Require Human Training

Teaching agents play the role of human teachers and can present instructions, illustrate examples, ask questions (Wambsganss et al., 2020), and provide immediate feedback (Kulik & Fletcher, 2016). On the other hand, peer agents serve as learning mates for students to encourage peer-to-peer interactions. Students typically initiate the conversation with peer agents to look up certain definitions or ask for an explanation of a specific topic. Peer agents can also scaffold an educational conversation with other human peers. Chatbots are transforming the education industry by providing personalized, interactive, and cost-effective learning experiences to students. Education chatbots can assist with everything from language learning to tutoring to career counseling, providing students with innovative and effective tools to support their academic goals.